Privacy Policy

1. Introduction

MOMO Protein Balls (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place orders, or participate in our affiliate program.

By using our website and services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information you provide

• Account information: name, email address, phone number, password (encrypted)
• Order information: shipping address, billing details, order history
• Affiliate information: gym name, business details, KYC documents, bank details for payouts
• Communication: messages you send us via contact forms or email

2.2 Information collected automatically

• Device and browser information (type, version, language settings)
• Usage data (pages visited, time spent, click patterns)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

• To process and fulfill your orders, including delivery and payment processing
• To create and manage your account and provide customer support
• To calculate and process affiliate commissions and payouts
• To verify identity through KYC documentation (affiliate partners only)
• To send order confirmations, shipping updates, and service notifications
• To send marketing communications (only if you have opted in)
• To improve our website, products, and services through analytics
• To prevent fraud, abuse, and unauthorized transactions
• To comply with legal obligations under UAE law

4. Cookies & Tracking Technologies

We use cookies to remember your preferences, keep items in your shopping cart, analyze website traffic, and serve relevant advertisements. We use the following types:

• Essential cookies: required for the website to function (cart, authentication)
• Analytics cookies: Google Analytics to understand how visitors use our site
• Marketing cookies: Meta Pixel, TikTok Pixel, Snapchat Pixel for ad targeting

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Payment processors: to process transactions securely (we never store full card details)
• Delivery partners: name, address, and phone for order fulfillment
• Email service providers: to send transactional and marketing emails
• Analytics providers: aggregated, non-identifiable usage data
• Legal authorities: when required by UAE law or court order

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, bcrypt password hashing, secure server infrastructure, and restricted access controls. KYC documents and bank details are encrypted at rest and accessible only to authorized admin personnel.

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we strive to protect your information using commercially acceptable means.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing (where applicable)
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at hello@momo.ae.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Order records are retained for 7 years for tax and legal purposes. KYC documents are retained for the duration of the affiliate partnership plus 3 years. After this period, data is securely deleted or anonymized.

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: